CIBIL Dispute: How to Raise a Credit Score Dispute and check the Status?

CIBIL Dispute

Understanding CIBIL Dispute Resolution

Maintaining a healthy credit score is important for financial freedom and flexibility. Among the various factors influencing this score, inaccuracies in your credit report plays a significant role. If in case of any, the CIBIL Dispute mechanism stands out as a critical tool for individuals seeking to correct inaccuracies in their credit reports. 

A CIBIL Dispute can arise when there is a discrepancy or error in the credit information reported by lenders to CIBIL (Credit Information Bureau (India) Limited). Addressing these disputes immediately is essential, as unresolved issues can negatively impact your credit score, affecting your ability to secure a personal loans or credit in the future.

Fortunately, the process for CIBIL dispute raise has been streamlined, allowing individuals to submit a dispute form through both offline and online channels. For those preferring the convenience of digital platforms, CIBIL dispute online services offer a straightforward way to file disputes. Moreover, online platforms have made it easier for consumers to track their CIBIL dispute status without the need to visit a physical office.

What is a CIBIL Dispute and Why is it Important? 

A CIBIL Dispute is initiated when an individual identifies inaccuracies or discrepancies in their CIBIL report. This can include errors in personal information, account details, or transaction records. This dispute significantly influences a person’s credit score, a crucial factor in securing loan approvals, such as personal loans without CIBIL score checks. The process to raise a CIBIL dispute involves submitting a CIBIL dispute form, which can be done through traditional offline methods or online.

Once a dispute is raised, tracking the CIBIL dispute status becomes vital to ensure the issue is being resolved. With the rise of digital solutions, individuals can now CIBIL dispute check effortlessly through CIBIL’s online platform. This doesn’t only simplify the process but also speeds up the resolution, helping improve your CIBIL score. Addressing these disputes immediately is essential, as unresolved issues can lead to a negative impact on your credit profile. Thus, understanding the CIBIL dispute resolution mechanism is fundamental for maintaining financial health.

Also Read: The Dos and Don’ts of Personal Finance Planning

Types of CIBIL Disputes

CIBIL disputes can be categorised into two main types: Individual disputes and Company disputes. These disputes arise when there are inaccuracies or errors in the CIBIL report, which can negatively impact an individual’s or company’s credit score and loan eligibility.

Individual Disputes

Individual disputes involve errors related to personal credit reports. These can include:

Duplicate Accounts: When a single account appears more than once in the credit report.

Personal Details: Errors in personal information such as incorrect address, name, or mobile number.

Company Disputes

Company disputes pertain to inaccuracies in the credit reports of companies. These can include:

Incorrect Fields: Errors in company-related information such as PAN, telephone numbers, addresses, and details about the legal constitution, company name, and the names of partners, proprietors, directors, or promoters.

Duplicate Account: Similar to individual disputes, this involves the repetition of the same account in the credit report.

Ownership: Disputes arising when a company account listed does not belong to the entity in question.

Other Account Details: Errors in account-specific details like the sanctioned amount and credit type.

Reasons for Initiating a CIBIL Dispute

Inaccurate Account Details: Errors in account information, such as incorrect loan amounts or misreported dates, can lead to a CIBIL Dispute. Ensuring accurate data is crucial for a fair credit score assessment.

Unrecognised Transactions: Transactions or credit inquiries not recognized by the individual can be a sign of identity theft or errors. It’s important to raise the CIBIL dispute immediately.

Duplicate Reporting: If a loan or credit card account appears multiple times, it can  increase an individual’s credit exposure. This requires a CIBIL dispute check to correct the record.

Incorrect Payment Status: Disputes often arise from wrongly reported late payments or defaults. Correcting these through CIBIL dispute online services can significantly improve CIBIL score.

Outdated Information: Financial behaviors change over time, but sometimes, credit reports lag in reflecting paid-off debts or closed accounts. 

Personal Information Errors: Mistakes in personal details can lead to credit information mix-ups with others, affecting credit scores. A CIBIL dispute raise online helps in rectifying such errors.

How to Raise a CIBIL Dispute

Raising a CIBIL Dispute is a structured process designed to help individuals correct inaccuracies in their credit reports. Here’s how to do it:

Identify the Error: Review your CIBIL report thoroughly to identify any discrepancies or errors in your account details, personal information, or credit inquiries.

Gather Supporting Documents: Before you raise a CIBIL dispute, collect all necessary documents that support your claim. This could include bank statements, loan closure certificates, or identity proofs.

Submit a CIBIL Dispute Form: Access the CIBIL dispute form online on the CIBIL website. Fill in the details accurately. Specify the nature of the dispute and attach any relevant documents.

CIBIL Dispute Online Submission: You can raise a CIBIL dispute online by logging into the CIBIL portal. This method is efficient and allows for easy tracking of your CIBIL dispute status.

CIBIL Dispute Raise Online: After submission, use the platform to check CIBIL dispute status. The CIBIL dispute status check online feature ensures transparency and keeps you informed about the progress of your dispute resolution.

Follow Up: If necessary, follow up with CIBIL or the concerned lender for updates on your dispute resolution. Make sure your dispute is resolved as soon as possible.

Check Updated Report: Once the dispute is resolved, CIBIL will update your credit report. It’s important to check CIBIL dispute status to confirm that the corrections have been made.

Step-by-Step Guide to Raising a CIBIL Dispute

Raising a CIBIL dispute involves a few straightforward steps to correct inaccuracies in your credit report, which can significantly impact your credit score and future credit opportunities. 

Review Your Credit Report: Obtain your CIBIL report to identify any discrepancies. Regular review helps in early detection of errors, ranging from personal information inaccuracies to account details or transaction records.

Identify the Discrepancy: Clearly identify the specific error. It could be related to personal information, duplicate accounts, incorrect account details, or transaction records. Knowing the exact nature of the discrepancy is crucial for a successful dispute resolution.

Gather Documentation: Collect all relevant documents that substantiate your claim. This may include bank statements, payment receipts, identity proofs, or any correspondence with creditors. These documents are vital for supporting your dispute.

Submit the Dispute: You can submit your dispute either online or offline. For online submission, log into the CIBIL portal, navigate to the ‘credit reports’ section, proceed to the ‘dispute centre’, and click on ‘dispute an item’. Fill out the online dispute resolution form, providing the control number found on your report, and submit it along with any supporting documents. For offline submission, mail your dispute and supporting documents to CIBIL’s official address.

CIBIL Dispute Resolution Process: Once submitted, CIBIL marks the disputed fields as ‘under dispute’ and investigates by coordinating with the concerned lender. You will receive updates via email every 7 days and an SMS notification once your report is corrected. The resolution process may take up to 30 days.

Resolution and Follow-Up: After the dispute is resolved, it’s important to obtain your updated credit report to ensure that the corrections have been made accurately. This step confirms the success of your dispute resolution.

Check Final Report: Verify the updated details in your credit report to ensure the dispute has been resolved satisfactorily. This final check is crucial to ensure your credit score reflects the corrected information.

Documents Required for CIBIL Dispute Resolution

For a successful CIBIL Dispute resolution, providing the right documents is key. Here’s a list of documents you might need, depending on the nature of your dispute:

Identity Proof: A copy of any government-issued identity document, such as a PAN card, Aadhaar card, or passport, is essential to verify your identity when you raise a CIBIL dispute.

Address Proof: Documents like utility bills, Aadhaar card, or passport that confirm your current address are necessary, especially if the dispute involves incorrect personal information.

Dispute Letter: A detailed letter explaining the nature of the dispute, the corrections needed, and any specific details about the CIBIL dispute raise request. This should accompany the CIBIL dispute form.

Account Statements: For disputes related to account details, providing bank or lender statements that clearly show the discrepancy can help speed up the resolution process.

Payment Proofs: In case of disputes over payment records, receipts, bank statements, or lender acknowledgments, proving timely payments is crucial.

Loan Closure Certificates: If the dispute involves settled loans still showing as active, a loan closure certificate from the lender is required.

Credit Report: A copy of the credit report highlighting the items in dispute. This helps in quickly identifying and addressing the issues.

Timeline for Resolving CIBIL Disputes

Resolving a CIBIL Dispute follows a structured timeline. This beginning from the moment you submit your dispute through a CIBIL dispute form or online. Upon raising a dispute, CIBIL acknowledges receipt within a few days, setting the stage for the investigation phase. This phase is critical as CIBIL forwards your dispute to the concerned lender for verification, a process that is expected to be completed within 30 days. During this time, the ability to check CIBIL dispute status online proves invaluable for individuals keen on monitoring progress.

Following the lender’s verification, if discrepancies are confirmed, CIBIL proceeds to update the credit information, a process that typically spans 30 to 45 days from the dispute’s initiation. It is during this period that the importance of regularly using the CIBIL dispute check feature becomes apparent, ensuring that the resolution is on track. Upon the dispute’s resolution, CIBIL communicates the outcome to the individual, marking the end of the dispute process. It is advisable for individuals to obtain an updated credit report to verify that all corrections have been made accurately.

Checking the Status of a CIBIL Dispute

Monitoring the progress of a CIBIL Dispute is a straightforward process. Once you have initiated a dispute through a CIBIL dispute form or online, keeping track of its status for timely updates and resolutions. 

Here’s how you can stay informed:

CIBIL’s Official Website: After submitting your dispute, you can log in to the CIBIL portal to check CIBIL dispute status. This is the most direct way to monitor the progress of your dispute resolution.

Email Notifications: CIBIL also sends updates via email. Ensure your email address is updated in your profile to receive these notifications.

Customer Support: For detailed queries or if you encounter issues online, reaching out to CIBIL’s customer support can provide you with the current CIBIL dispute status.

Also Read: Check CIBIL Score – Get Credit Score Report Online

How to Follow Up on a CIBIL Dispute

Consistent follow ups on a CIBIL Dispute is an essential step to ensure your credit report is accurate. Here’s how you can do this effectively:

Use the CIBIL Portal: Once you’ve initiated a dispute with CIBIL online, it’s important to frequently access the CIBIL portal to monitor the status of your dispute. This online resource serves as your primary method for getting updates.

Contact Customer Support: If you want more detailed updates, reach out to CIBIL’s customer support. Doing this can provide additional insights into your CIBIL dispute status.

Email Correspondence: Keep a record of all communications with CIBIL, including emails and any acknowledgments received. This documentation can be crucial for follow-up queries.

Request for a Timeline: If the dispute resolution is taking longer than expected, request a specific timeline for when you can expect a resolution.

Escalation: In cases where there’s no progress, consider escalating the issue within CIBIL’s grievance redressal framework.

Tips for a Successful CIBIL Dispute Resolution

Ensuring a successful CIBIL Dispute resolution involves a few strategic steps. Here are some tips to guide you through the process:

Be Precise: When filling out the CIBIL dispute form, clearly specify the nature of the discrepancy. Precision helps in faster processing and resolution of disputes.

Provide Adequate Documentation: Attach all relevant documents that support your dispute. This could include bank statements, letters from creditors, or payment receipts. Adequate documentation is key to substantiating your claim.

Follow Up Regularly: Use the CIBIL dispute online portal to check CIBIL dispute status regularly. If progress seems slow, don’t hesitate to contact customer support for updates.

Keep Records: Maintain a detailed record of all communications with CIBIL and the concerned lender, including emails, letters, and call logs. This can be crucial if the dispute escalates.

Understand the Process: Understand the dispute resolution process, including expected timelines. 


The CIBIL Dispute resolution process is a crucial step towards verifying the accuracy of your credit report. To know how to improve your CIBIL score or get personal loans without CIBIL checks, it’s important to know how to raise a CIBIL dispute and keep track of it.

The digital era has simplified this process, allowing individuals to raise a CIBIL dispute online and CIBIL dispute check with ease, ensuring transparency and efficiency in how disputes are handled. Lastly, if you want to apply for an instant loan online, having an good CIBIL score can improve your chances of getting a personal loan with ease. 

Frequently Asked Questions

How Will I Know That My Dispute Has Been Resolved?

You will be notified by CIBIL via email or SMS once your CIBIL Dispute is resolved. You can also check CIBIL dispute status online through the CIBIL portal.

Can I Raise A Cibil Dispute Offline?

Yes, you can raise a CIBIL dispute offline by sending a detailed dispute letter along with relevant documents to CIBIL’s official address.

What If I Am Not Satisfied With The Resolution Of My Dispute?

If you’re not satisfied with the dispute resolution, you can escalate the issue within CIBIL or seek advice from a financial advisor for further steps.

After The Dispute Resolution, How Long Does It Take For Cibil To Furnish My New Cibil Report?

CIBIL typically updates your credit report within 30 days after the dispute has been resolved.

Why Do Certain Sections Of My Cibil Report Have Red Bands?

Red bands in your CIBIL report indicate areas of concern or high risk, such as late payments or high credit utilization.

What Are The Various Situations In Which I Can Raise A Cibil Dispute?

You can raise a CIBIL dispute for inaccuracies in personal details, account status, duplicate entries, ownership of accounts, and incorrect loan or credit card details.

Is There Any Way I Can Personally Visit The Cibil Office To Raise A Dispute?

Visiting CIBIL’s office to raise a dispute is not typically recommended or required, as disputes can be efficiently handled online or via mail.

Will Raising A Cibil Dispute Negatively Impact My Credit Score Or Creditworthiness?

No, raising a CIBIL dispute does not negatively impact your credit score. It’s a step towards ensuring your credit report accurately reflects your credit history.


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